SHIPPING & RETURNS

SHIPPING & HANDLING TERMS

Questions? Email support@jacksepticeye.com

Processing Timeframes

In addition to the delivery/freight time to ship to your address, please also allow an additional 1 to 2 business days (Monday-Friday) to process your order.

During holidays or limited edition offers, the processing and delivery times may vary.

Please note, Fedex does not ship to P.O. Boxes.

Domestic Shipping Timeframes (states within the U.S.)

Standard delivery - Shipping 2-6 days 

Expedited 2 day delivery (when available) - Shipping 2 days 

Overnight delivery (when available) - Shipping 24 hours 

International

Standard delivery only - Shipping 10-14 days


IMPORTANT NOTE ABOUT INTERNATIONAL ORDERS

Depending on your country’s specific duty rates, you may be responsible for the payment of additional tariffs and taxes to your country in order to receive your item(s) from us.  When you check-out and select your country and shipping method, you will be notified that you may be responsible to pay such a tax, duty or tariff, and you agree, by making your purchase, that you will pay such a tax, duty or tariff (if any imposed).  We shall not be responsible for any deliveries that may be affected by customs, transfers from our carrier partners (such as DHL or UPS) to the local carriers in your country or air and ground transportation strikes or delays or force majeure once the package has departed the U.S.

ORDER TRACKING 

Orders can be tracked with the link provided in the email confirmation we send when your order ships.

PRE-ORDER ITES (OUT-OF-STOCK ITEMS)

Some items you may want to order may be out-of-stock temporarily or permanently. (We apologize for that!) When this is the case, we may offer an option for you to pre-order the item. When this option is available, we will provide an estimated window of time when we expect your item to be produced and ready to ship. You will be charged for the amount of the item, plus any applicable shipping and handling costs, as well as any taxes and/or duties (if any) at the time of pre-order.  The estimated date of availability and shipping will be indicated on the item in its product detail page, your shopping cart, at checkout and on your receipt.  We will notify you by email or text (whichever method(s) you selected at checkout) when your item has shipped.

PAYMENT INFORMATION

We accept:

  • MasterCard
  • Visa
  • American Express
  • Discover
  • PayPal

RETURNS, REFUNDS AND EXCHANGES

If your item was received damaged or broken, you may return it within 14 days of receiving your item.  It must be returned untouched, unopened, unused and in its original packaging. Otherwise, all sales are final. No other returns, refunds or exchanges allowed.